Privacy Policy

Introduction

Therapy Connections Inc. ("we," "us," or "our") is committed to protecting the privacy of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at therapyconnections.ca or use our services.

Information We Collect

We may collect the following types of personal information:

• Contact information you provide through our contact form, including your name, email address, phone number, and message content.
• Service interest you indicate when submitting a consultation request.
• Technical information automatically collected when you visit our website, including your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Provide and improve our rehabilitation services
• Communicate with you about your care or potential services
• Maintain and improve our website
• Comply with legal obligations

Health Information

As a health care provider in Ontario, we are subject to the Personal Health Information Protection Act (PHIPA). Any personal health information collected in the course of providing our rehabilitation services is handled in accordance with PHIPA requirements. This includes strict controls on how health information is collected, used, disclosed, retained, and disposed of.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with your consent, with members of your care team as necessary for treatment, with insurance providers as required for claims processing, or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions. To exercise any of these rights, please contact us at laura@therapyconnections.ca or call 519-572-3523.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at laura@therapyconnections.ca or call 519-572-3523.